Datenschutzerklärung
Privacy Policy
This Privacy Policy describes how FritzNeo ("we", "our", or "us") collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.
Contact
If you have any questions about this Privacy Policy, would like more information about our privacy practices, or wish to submit a privacy-related request, please contact us using the details below.
Email: support@fritzneo.com
Address: Unit 4 Western Units, Bovey Tracey, TQ13 9JJ, United Kingdom
Phone: +44 7450 107436
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Collecting Personal Information
When you visit our website, we collect certain information about your device, your interaction with the website, and the information necessary to process your purchases. We may also collect additional information when you contact our customer support team.
In this Privacy Policy, "Personal Information" means any information that identifies or can reasonably identify an individual.
Device Information
Purpose of Collection
To ensure the website functions correctly, improve website performance, analyze visitor activity, and enhance your browsing experience.
Source of Collection
Information is collected automatically through cookies, log files, pixels, web beacons, and similar technologies when you access our website.
Information Collected
- IP address
- Browser type and version
- Device information
- Time zone
- Cookie identifiers
- Pages visited
- Products viewed
- Search terms
- Website interaction data
Disclosure
This information may be shared with trusted service providers, including Shopify, solely for operating and improving our online store.
Order Information
Purpose of Collection
We collect order information to process payments, fulfill orders, arrange shipping, provide invoices and confirmations, communicate with customers, prevent fraudulent transactions, and comply with legal obligations.
Information Collected
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information necessary to complete your purchase
Disclosure
Order information is processed securely through Shopify and our payment and shipping partners only to complete your purchase.
Sharing Personal Information
We share your Personal Information only when necessary to operate our business and provide our services.
- Shopify powers our online store and securely processes customer information necessary to operate our website.
- Payment providers securely process your payment information.
- Shipping partners receive the information required to deliver your order.
- We may disclose information when required by applicable laws, regulations, court orders, or lawful government requests.
We do not sell your Personal Information to third parties.
Behavioural Advertising
We may use your Personal Information to provide you with relevant advertisements, promotional offers, and marketing communications that may be of interest to you.
To better understand how visitors use our website, we may use analytics tools such as Google Analytics. These services help us improve website performance and customer experience.
We may also work with trusted advertising partners who use cookies or similar technologies to display relevant advertisements based on your interaction with our website.
You can manage or disable personalized advertising through your browser settings or through the advertising preferences provided by Google, Facebook, Microsoft Bing, or other advertising providers.
Using Personal Information
We use your Personal Information to:
- Process and fulfill your orders.
- Process secure payments.
- Arrange shipping and delivery.
- Provide order confirmations and invoices.
- Respond to customer service requests.
- Improve our products and website.
- Prevent fraud and unauthorized transactions.
- Comply with applicable legal obligations.
- Send promotional offers and product updates if you choose to receive them.
Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.
If you would like your Personal Information deleted, you may contact us using the contact details provided in this Privacy Policy.
Automated Decision-Making
We do not use fully automated decision-making that produces legal or similarly significant effects on our customers.
However, Shopify and certain fraud-prevention services may use limited automated systems to help detect fraudulent transactions and improve the security of our online store.
Your Privacy Rights
Depending on your country or region, you may have the right to:
- Request access to your Personal Information.
- Request correction of inaccurate information.
- Request deletion of your Personal Information.
- Request a copy of your Personal Information.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at:
Email: support@fritzneo.com
Cookies
Our website uses cookies to improve your browsing experience and to provide essential website functionality.
Cookies help us:
- Remember your shopping cart.
- Maintain secure customer sessions.
- Save your preferences.
- Analyze website traffic.
- Improve website performance.
- Provide personalized content and advertising where permitted.
Most web browsers automatically accept cookies. You can choose to disable or delete cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.
Some cookies remain on your device only during your browsing session, while others remain until they expire or are manually removed.
Types of Cookies We Use
Essential Cookies
These cookies are required for the website to function properly. They enable core features such as secure checkout, shopping cart functionality, customer login, and payment processing.
Performance & Analytics Cookies
These cookies help us understand how visitors use our website by collecting anonymous information such as page views, visitor behavior, and website performance. This information helps us improve our services and user experience.
Functional Cookies
Functional cookies remember your preferences, such as language, region, and other settings, to provide a more personalized shopping experience.
Advertising Cookies
Advertising cookies may be used by us or our advertising partners to display relevant advertisements based on your browsing activity and interests.
Managing Cookies
You can control, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website, including checkout and account features.
Do Not Track
Some web browsers include a "Do Not Track" feature. Because there is currently no consistent industry standard for responding to these signals, our website does not automatically respond to Do Not Track requests.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.
Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we process your Personal Information, please contact us using the information below. We will make every reasonable effort to resolve your concerns promptly.
Contact Information
FritzNeo
Email: support@fritzneo.com
Phone: +44 7450 107436
Address: Unit 4 Western Units, Bovey Tracey, TQ13 9JJ, United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)
Last Updated: July 2026