Terms of service

Terms of Service

Last Updated: July 2026

OVERVIEW

This website is operated by FritzNeo. Throughout the website, the terms "we", "us", and "our" refer to FritzNeo.

By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service, together with any additional policies referenced on this website, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree with any part of these Terms of Service, you should not access or use our website.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services securely.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained the necessary consent to allow any minor dependents to use this website.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws or regulations.

You must not introduce viruses, malware, or any other malicious code that could interfere with the operation or security of our website.

Violation of these Terms may result in immediate suspension or termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any lawful reason.

Your information (excluding payment details) may be transferred over various networks in order to provide our services.

All payment information is encrypted and securely processed through our payment providers.

You may not reproduce, copy, distribute, resell, or exploit any part of this website or our services without our prior written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that all information on this website is accurate and up to date. However, occasional errors or omissions may occur.

Information provided on this website is for general informational purposes only and should not be relied upon as the sole basis for making purchasing decisions.

We reserve the right to update, modify, or remove website content at any time without prior notice.

SECTION 4 – PRODUCTS, PRICING & AVAILABILITY

Prices, product descriptions, and availability may change without notice.

We reserve the right to discontinue any product at any time.

While we make every effort to display product images accurately, actual colors and appearance may vary depending on your device.

Products may be available only while supplies last.

SECTION 5 – ORDERS & BILLING

We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or violate these Terms.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

If we need to modify or cancel an order, we will attempt to notify you using the contact information provided during checkout.

For information regarding returns and refunds, please refer to our Refund Policy.

SECTION 6 – SHIPPING

We currently ship only to the United Kingdom and Germany.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays caused by customs, weather conditions, courier services, or other circumstances beyond our control are not our responsibility.

Customers are responsible for ensuring that their shipping information is accurate before placing an order.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

These tools are provided on an "as is" and "as available" basis without warranties of any kind.

Your use of any optional third-party tools is entirely at your own risk, and you should review the applicable terms and conditions provided by the third-party provider.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites for your convenience.

We are not responsible for the content, privacy practices, or policies of any third-party website.

Any transactions or interactions you have with third-party websites are solely between you and that third party.

SECTION 9 – USER COMMENTS & SUBMISSIONS

If you submit reviews, comments, suggestions, or other content to us, you grant FritzNeo a non-exclusive, royalty-free right to use, reproduce, publish, and display such content for business purposes.

You agree that your submissions will not:

  • Violate any applicable law.
  • Infringe any intellectual property rights.
  • Contain false, misleading, offensive, defamatory, or unlawful content.
  • Contain malware, viruses, or harmful code.

We reserve the right to remove any content that we consider inappropriate or that violates these Terms.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct such errors, update information, or cancel orders at any time without prior notice, including after an order has been placed.

SECTION 12 – PROHIBITED USES

You agree not to use this website:

  • For any unlawful purpose.
  • To violate any applicable laws or regulations.
  • To infringe intellectual property rights.
  • To transmit malware, viruses, or malicious software.
  • To interfere with the security or operation of the website.
  • To collect or misuse personal information belonging to others.
  • To engage in fraudulent, abusive, or deceptive activities.

Violation of these Terms may result in immediate termination of your access to our services.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Our website, products, and services are provided on an "as is" and "as available" basis without warranties of any kind, except where required by applicable law.

We do not guarantee uninterrupted, secure, or error-free operation of the website.

To the maximum extent permitted by law, FritzNeo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless FritzNeo, its affiliates, employees, service providers, and partners from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms of Service or your violation of any applicable law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms of Service remain effective unless terminated by either you or FritzNeo.

We reserve the right to suspend or terminate your access to our website or services immediately, without prior notice, if we believe you have violated these Terms or applicable laws.

Any obligations or liabilities incurred before termination shall survive the termination of these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and FritzNeo regarding your use of our website and services.

Any failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Your continued use of our website after changes have been posted constitutes your acceptance of the revised Terms.

SECTION 20 – CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us using the information below.

FritzNeo

Email: support@fritzneo.com
Phone: +44 7450 107436
Address: Unit 4 Western Units, Bovey Tracey, TQ13 9JJ, United Kingdom
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

Last Updated: July 2026